Tuesday, September 08, 2015

Windows 10: Canon MX 432 Multi-function Printer's Scanner cannot be found

In my previous post I described the steps you need to take for your Canon MX 432 Printer to work in Windows 10 OS. The updated driver from Canon site (http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx432#DriversAndSoftware) did install the correct drivers for Canon MX 432. However only the Printer and Fax functionalities were restored. The Scanner icon was missing from Control Panel | Hardware and Sound | Devices and Printers as shown here:


However as shown in my previous post here, the Set Up results after updating the driver are as follows:
Setup Results
Model :

    Canon MX430 series

  Network Setup of the Printer :


    Name :

    Canon MX430 series Printer (Copy 2)

    Port Name :


 Network Setup of the Scanner :


    Name :

    Canon MX430 series(88.87.17.BB.F9.35)
[ Port Name is missing]

Network Setup of the Fax :


    Name :

    Canon MX430 series FAX (Copy 1)

    Port Name :


Network Type :



    DG1670A72  - Oceanic Time Warner's Home Wi-Fi (using a WiFi enabled cable modem)
As seen in the above, the scanner port name is missing. Unfortunately you cannot add a port unless the updating driver does it. I have tried to run the driver couple of times, but this does not improve. I see that the driver is being registered in the computer registry, but the interface does not pick it up.

Canon site has not completely responded to my detailed message. If you are interested please  revisit this site for an update later.

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